Who We Are:

At Amazon Filters Ltd, we are a leading UK manufacturer of bespoke filtration solutions, supplying customers across a wide range of sectors including water treatment, food & beverage, pharmaceuticals and energy.

For over 40 years, we have designed and produced high-quality filter cartridges and housings that help customers achieve operational excellence while meeting demanding regulatory standards.

As a growing, values led business, we are committed to continuous improvement and are always looking for skilled, forward-thinking individuals to help us strengthen our internal capability.

The Role:

As a Desktop Support team member within our busy and friendly IT Team, you will be supporting a broad range of technologies across the business, to receive, report and resolve incidents. You will be one of the main contacts for the IT department and as such will need excellent customer facing skills.

This role breaks the traditional model of desktop support tiered escalation and whenever possible you will own all aspects of any incident from creation to resolution.

Key Responsibilities:

Key responsibilities for this role include:

Desktop Support: Use of ticketing system to facilitate Desktop Support. Use of document library to manage Work Instructions.

Telephony: Purchase, configure, install, and support mobiles devices and internal phone system. Liaise with the telephony suppliers.

Client Hardware and Software: Purchase, install, configure, and support any client hardware and software. Standardise and maintain operating Instructions.

Network Administration: Set up new users and hardware onto the network. Set up and install printers.

Desktop Software Licensing and Asset management: Maintain Asset register of all IT equipment. Maintain register of all software licensing.

Key Software Support: Have a basic understanding and support of all key business software packages.

IT Team development: Provide training to team on business-critical job specific functions. Proactively contribute towards improving the IT team to better support Amazon Filters Ltd. Provide support and training to users of telephony, photocopiers, hardware, and software.

Completion of mandatory training courses.

Adherence and compliance to ISO standards.

Adherence to health and safety requirements.

Other ad hoc duties as required.

About You:

Essential requirements:

Minimum of an HND in computing or relevant discipline.

Minimum of 2 years relevant work experience.

Hands on experience of Microsoft Windows environment.

Working knowledge of Microsoft Office suites or equivalent applications.

Working knowledge of computer hardware and peripherals.

A proven track record of translating complex technical issues into clear, user-friendly solutions for non-technical customers.

Attributes That Set You Apart:

Good written and verbal communication at all levels.

Good attention to detail with excellent accuracy.

Good level of numeracy.

Ability to work on own initiative.

Creative thinker, able to identify root causes of problems & look for solutions.

Strong organisations skills.

Ability to work under pressure.

Ability to work to and meet deadlines.

Tenacity, solve that problem.

Strong prioritisation skills.

A desire to provide excellent customer service.

Our Company Behaviours:

We are proud of our culture and expect every team member to live by our Behaviours, which define how we work and support each other:

Show you care: Set an example and taking an interest and the time to talk to, listen to and develop others whilst doing the best job you possibly can.

Focus on Quality: Always striving for perfection, making improvements and not settling for second best.

Own it: Taking responsibility and seeking feedback regardless of the outcome.

Be Positive: Always thinking about the opportunity within a situation rather than focusing on the obstacles you may face.

Be Polite and Friendly: Greeting people and treating them as you would like to be treated.

Benefits:

Joining Amazon Filters means becoming part of a supportive and people focused business. We offer a competitive salary alongside a comprehensive benefits package, including:

Healthcare Cash Plan: Claim back on dental, optical and physiotherapy costs

Profit Share Scheme: Twice yearly bonus payments (March & September)

Volunteering Days: Two paid days per year to support local communities

Early Finish Fridays: Shorter working day every Friday

Annual Leave: 24 days plus bank holidays (increasing with service), with the option to buy up to 5 additional days

Enhanced Pension Scheme: Salary sacrifice pension scheme

Financial Wellbeing Support: Access to expert tools and resources

Wellbeing Support: Employee Assistance Programme and Mental Health First Aiders

Retail & Gym Discounts: Savings on everyday purchases and fitness memberships

Cycle to Work Scheme: Tax free bike and accessories

Application:

If you are ready to take the next step in your Amazon Filters career, please apply by submitting your CV along with a cover letter explaining why this role is right for you and how your skills and experience align with our Company Behaviours.

Our selection process will assess your technical capability, analytical thinking, communication skills and cultural fit.